Kiwabi India– Shipping Policy  

1. Delivery Coverage & Processing Time

• Kiwabi ships to 20,000+ serviceable Pin Codes across India.

• Order Processing: All orders are processed and dispatched within 48 working hours of receiving the order.

• Working Days: Monday–Saturday (excluding public holidays).

 

2. Estimated Delivery Timelines

Delivery timelines after dispatch:

• Metro Cities (Delhi, Mumbai, Bengaluru, Kolkata, Chennai, Hyderabad): 2–4 days

• Tier 1 & Tier 2 Cities: 3–7 days

• Remote / Special Zones (J&K, Ladakh, North-East, Andaman & Nicobar, Lakshadweep): 6–12 days

Note: Delivery may be delayed due to weather, strikes, festivals, or operational restrictions.

 

3. Order Tracking

• A tracking SMS/Email with tracking ID and tracking link is sent once the order is shipped.

• Customers can track shipments anytime via the logistics partner website/app.

 

4. Shipping Charges

• Prepaid Orders: Free shipping above ₹1000.

• Standard Shipping Fee: ₹XXX for orders below the free-shipping threshold.

• COD Orders: Additional COD handling fee of ₹XXX applies.

 

5. Delivery Attempt Process

• Courier partners attempt delivery up to three times.

• If all attempts fail, the shipment returns to us.

• Re-dispatch can be arranged on request; reshipping charges may apply.

 

6. Address & Contact Information Accuracy

• Customers must provide complete and accurate name, address, PIN code, and mobile number.

• Orders cannot be edited post-placement.

• Incorrect details may lead to delays or delivery failure.

 

7. Unserviceable or Changed Pin Codes

• If a pin code becomes unserviceable after the order is placed, the order will be cancelled.

• Refund for prepaid orders will be initiated within 48 hours. It will take 3-7 days to reflect in customers bank statement.

 

8. Delivery Safety & Tampered Packages

• Customers are advised NOT to accept open, damaged, or tampered packages.

• Report issues within 24 hours with photos/videos.

 

9. Damaged, Wrong, or Missing Items

• If the delivered item is damaged, incorrect, or incomplete, contact support within 48 hours.

• Customers must refer to the Return & Refund Policy for further steps.

 

10. Multiple Packages

• Orders with multiple items may ship separately due to warehouse or stock differences.

• Each package will have its own tracking number.

 

11. Festival / Peak Season Delays

• During high-demand periods (Diwali, New Year, sales), dispatch and delivery timelines may be extended.

 

12. Taxes & Local Levies

• All product prices include GST.

• Any state-specific taxes, LBT, or octroi (if applicable) must be borne by the customer.

 

13. Customer Support

Email: abhay.u@soozo-services.com

Phone: +91-8800822940

Support Hours: Monday–Saturday, 10 AM to 6 PM (IST)